BellOnline Service Status

There seems to be packet loss to some locations on some of the USA Value network servers. This is being worked on.

[packet loss] USA Value network

The power supply was found to be faulty. This has been replaced and we expect no more problems with this server.

Thank you for your patience.

[update] USA4-VN power supply replaced

We are looking in to the problem with USA4-VN as it’s crashed for the second time today. This is very unusual and may mean that there’s some hardware issue that needs to be addressed.

Sorry for any inconvenience caused.

[update] USA4-VN crash again, engineer is checking the server

The server is being rebooted. It looks like it crashed again – which is the second time in the last month as I recall. If it happens again I’ll get an engineer to run tests on it.

[server crash] USA4-VN

Maintenance Type: Switch Maintenance

Expected effect on your service: No Connectivity

Expected duration: <2 Minutes

Reason for the reboot: To activate new firmware.

This will occur between: 02:00 and 06:00 on 12/03/2010

[maintenance] UK1-PN: Between 02:00 and 06:00 on 12/03/2010

Maintenance Type: Switch Maintenance

Expected effect on your service: No Connectivity

Expected duration: <2 Minutes

Reason for the reboot: To activate new firmware.

This will occur between: 02:00 and 06:00 on 09/03/2010

[maintenance] UK1-ADJ, between 02:00 and 06:00 on 09/03/2010

Over the last day or so, a few people have been unable to stop their AutoDJ stream. I’ve looked in to this and it seems like one user’s process was hogging the cpu (not a fault of their own). I’ve restarted the offending AutoDJ process and the server is now stable. If you still experience problems stopping or starting your AutoDJ stream then please open a support ticket.

AutoDJ issue should be resolved on UK1-ADJ

The server usa7-vn seems to have crashed and is now being rebooted. I expect it to be back online in the next 10 minutes. Sorry for any inconvenience caused.

usa7-vn crash

Due to apparent ioncube compatibility issues with PHP 5.3, PHP has been downgraded to 5.2 until ioncube bring out suitable loaders.

PHP changed to 5.2

The server is now back online and functioning as normal. Thank you for your patience.

usa4-vn currently down [update]