Due to popular demand, I’ve set up a new AutoDJ server. All new accounts will be put on to this server.

It has been tested but if you have any problems at all then please open a ticket.

We are unable to access most servers on the value network from the office. Customers may be experiencing issues streaming on the usa value network (usa1-usa5).

Due to the network being down, we are currently unable to open a ticket with the datacentre, however I can assure you that they are very aware of the problem and will be working hard to fix it.

Update:

All back up now, this lasted about 2 hours.

Message from datacentre:

Our Chicago facility has experienced network issues this evening due to core network hardware failure.

The issue has been resolved and the network should be back to normal now.

The root cause of the problem was a failed 4x10GE blade on one of our core routers. When the traffic failed over to the other core router it has crashed the router thus causing complete network outage.

We have attempted to recover the core setup under existing configuration but once it became apparent that the blade was defective we had to move some uplinks and take the blade offline.

Some users on the free service noticed that no servers were active on their account. I’ve repaired the database and all should be back to normal now.

It seems like the USA premium network has been experiencing packet loss. This seems to have cleared up now but we will keep an eye on it.

This is being looked into.

Update: Server is back up after a reboot (was down for about 10 mins). As it happened last week as well, this will be investigated fully.

This is a very important email, please read it carefully and ask us about it if you have any questions. We will be performing maintenance which will affect your service. This will last about 30 minutes, and during this time, your service will go offline.

Date: 22 July 2009
Window: 02:00 for 2 Hours
Duration: < 30 minutes

This maintenance is to create a high availability cluster on our RSH.North core router, from our new Maidenhead facility. The cluster will increase the availability by providing redundant chassis and redundant processing, and each edge switch will be connected to both chassis via two separate uplinks. Thus, in the event of chassis failure, the traffic will not be affected, as the load will be taken over by the active chassis.

This is the last maintenance window for a long period of time, as this will enable us to implement end to end redundant connections, and in the event of a failure anywhere on the line, this should be completely transparent to our clients.

We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window.

It seems like usa2-vn (value network) is currently experiencing downtime. The server is being rebooted shortly and we expect service to resume.

The vast majority of custmers are not affected by this.

Update: The server is back online and running. This is the first time the server has had a problem for a long time but it will be monitored closely.

We will be performing some scheduled data centre maintenance, which creates an “at risk” period for your service. This maintenance is not service affecting and there should be no noticeable impact. However, during the maintenance period your service is at an increased risk.

Date: 27/07/09
Time: 08:00 for 7 hours

The maintenance is related to the UPS system in Spectrum House, and during the maintenance period the UPS will be taken into bypass mode so a new UPS can be added to the cluster. During the maintenance period the critical load will be transferred seamlessly from the UPS to the raw mains, and then when the maintenance is complete it will be transferred back seamlessly.

We have confirmed with Southern Electric that they have no maintenance scheduled during this period.

This apples only to those on uk1-pn and some dedi customers.

If you have any questions about this, please do not hesitate to get in touch.

We will be performing maintenance which will affect your service. This will last about 20 minutes, and during this time, your service will go offline.

Date: 21 July 2009
Window: 02:00 for 1 Hour
Duration: < 20 minutes

This maintenance is to upgrade the IOS firmware on our RSH.North core router, from our new Maidenhead facility. Currently the network is configured with dual uplinks from our core router to the edge switches in each rack. This upgrade will enable clustering capabilities on the core router and once the core router will be configured as a cluster, it will increase the availability of the service in case of a core router failure.

This affects anyone on the Shoutcast server UK1-PN and some dedicated server customers. Please open a support ticket if you are unsure.

We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window.

usa2-trans is currently experiencing problems, an engineer is looking in to this.