This is a very important email, please read it carefully and ask us about it if you have any questions. We will be performing maintenance which will affect your service. This will last about 30 minutes, and during this time, your service will go offline.

Date: 22 July 2009
Window: 02:00 for 2 Hours
Duration: < 30 minutes

This maintenance is to create a high availability cluster on our RSH.North core router, from our new Maidenhead facility. The cluster will increase the availability by providing redundant chassis and redundant processing, and each edge switch will be connected to both chassis via two separate uplinks. Thus, in the event of chassis failure, the traffic will not be affected, as the load will be taken over by the active chassis.

This is the last maintenance window for a long period of time, as this will enable us to implement end to end redundant connections, and in the event of a failure anywhere on the line, this should be completely transparent to our clients.

We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window.