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Meta
We are unable to access most servers on the value network from the office. Customers may be experiencing issues streaming on the usa value network (usa1-usa5).
Due to the network being down, we are currently unable to open a ticket with the datacentre, however I can assure you that they are very aware of the problem and will be working hard to fix it.
Update:
All back up now, this lasted about 2 hours.
Message from datacentre:
Our Chicago facility has experienced network issues this evening due to core network hardware failure.
The issue has been resolved and the network should be back to normal now.
The root cause of the problem was a failed 4x10GE blade on one of our core routers. When the traffic failed over to the other core router it has crashed the router thus causing complete network outage.
We have attempted to recover the core setup under existing configuration but once it became apparent that the blade was defective we had to move some uplinks and take the blade offline.
There appears to be ongoing packet loss/instability with all servers mentioned since the crash, which results to buffering issues at times.
Any packet loss issues will be gone by now, if you still have problems then please open a ticket.