BellOnline Service Status

Apologies to anyone on uk1-pn, a maintenance notification was supposed to be sent out last week. The server is being moved to a new rack, the message from the DC is as follows:

We are pleased to announce that this rack will soon be moving to our new facility, RapidSwitch Spectrum House (RSH). This facility has been completed after 18 months of development. The site has been up and running for several months now, while we have completed final tests for production readiness. It provides state-of-the-art power and cooling systems as well as the excellent network performance you expect from RapidSwitch. The network capacity is considerably enhanced over the current site you are in.

Rack D5 in RapidSwitch Hosting Centre – North Side will be moving on 20/08/2009. The move will occur during a window from 22:00 on 20/08/2009 and 05:00 on 21/08/2009. Your server will be powered down, packaged and transported to the new facility. During the move we take responsibility for the safety of your equipment, but our insurance does not cover data loss or consequential losses – so we recommend you take backups of your data as a precaution. There will be information about a free service to assist backups which will be sent in an additional message. At the new site it will be re-racked into a pre-prepared environment and checks made by our technicians that connectivity is restored.

Date: 20/08/2009
Window: 22:00 for 7 hours
Duration: < 2 hours

If you would like your server to be powered down gracefully using a soft power off, please log in to the MyServers interface at https://myservers.rapidswitch.com. From here you can enter root/Administrator login details for each of your servers, or provide su details if you prefer. Prior to the move our technicians will go through each server and try to use the credentials we have to log in and power off from within the operating system. If you do not provide login details the servers will be hard powered off using the power button.

If you do not already make use of the monitoring feature in the MyServers interface, we strongly advise adding this to your servers prior to any moves. It is a free service and can be used to test for a range of different criteria, from physical links on the switchport, through standard ICMP echo (ping) to active TCP connections on a specific port. To access monitoring, click on the "MyServers" tab and select the server you want to add monitoring to. On the right hand menu, select 'Monitoring'. Our technicians use the monitoring results to check for servers that might not have come back up straight away. We always aim to be as proactive as possible in the event of a problem, but we need your assistance in setting appropriate measures to identify them.

UPDATE: The server is now back online. All Shoutcast streams should be back on, but in the unlikely event of your stream not starting back up automatically, please log in and restart it. If this fails then open a ticket so that it can be checked.

uk1-pn scheduled maintenance

Due to the popularity of the free service, a new server has been set up- all new signups will be put on to s4.

New server on free network – S4

These servers seem to be experiencing problems so are being tested for hardware faults. This only affects people using our free service – the servers should be back online within a day or two.

Free servers s1 and s3 being tested

There was an outage on our websites earlier, this was caused by our web host’s node server crashing.

I’m still waiting to transfer the websites over to our new faster server, this will probably be done next week now.

Website outage

We are currently experiencing problems on this network, this is being looked into.

UPDATE: All servers are back online now, downtime latest about 20 minutes. If your stream is still offline then please try restarting it and open a support ticket if that doesn’t work.

UPDATE2: Here’s a message from the provider that was affected.

“There was about 15 minutes of network downtime for servers in our Teb2 location. We currently have two datacenters located in the same building (Teb1 and Teb2). In our network today a provider dropped and caused a BGP flag. Our Teb1 datacenter had no issues re-building routes from this. However the routers in Teb2 did not handle this as quickly as Teb1. We will be adding in another router in Teb2 to ensure something like this can not happen again.”

USA Premium network issue

We are gradually changing websites over to a new faster server. Tonight, mixstream.net will be moved – this includes all subdomains such as the control panel.

This should cause little or no downtime, if you do get any errors then please try closing your browser and re-opening it.

This will not affect the billing/support system in any way so if you do have problems then you can get in touch at https://secure.bellonline.co.uk

Work scheduled for 13th Aug @ 1AM UK.

mixstream.net and sub domains – server move

I have made some changes to the nameserver configuration, ns2.thidns.net has been transferred to a new IP on a more reliable network. If any web hosting customers have problems with their website loading then please get in touch and this will be looked in to, however it is very unlikely.

Also, anyone using custom nameservers may need to update their settings.

Nameserver changes

Due to popular demand, a fourth server has been added to the free network. All new signups will be put on to this server.

New server on FreeStreamHosting network