BellOnline Service Status

Over the last day or so, a few people have been unable to stop their AutoDJ stream. I’ve looked in to this and it seems like one user’s process was hogging the cpu (not a fault of their own). I’ve restarted the offending AutoDJ process and the server is now stable. If you still experience problems stopping or starting your AutoDJ stream then please open a support ticket.

AutoDJ issue should be resolved on UK1-ADJ

The server usa7-vn seems to have crashed and is now being rebooted. I expect it to be back online in the next 10 minutes. Sorry for any inconvenience caused.

usa7-vn crash

Due to apparent ioncube compatibility issues with PHP 5.3, PHP has been downgraded to 5.2 until ioncube bring out suitable loaders.

PHP changed to 5.2

The server is now back online and functioning as normal. Thank you for your patience.

usa4-vn currently down [update]

Due to a billing error at the dc, the server is currently down. Despite being up to date with payments, they somehow managed to suspend the server. I have emergency tickets open with several departments to get the server reactivated with immediate effect.

Thank you for your understanding.

usa4-vn currently down

We are looking in to the problem and will have the server back online shortly.

Transcoder server just went down

The work has been completed and customers should see an improvement in the bandwidth in the next few minutes as everything stabilises.

Apologies for any inconvenience caused.

[update] USA Premium network

We are aware some clients are still having connectivity issues. To rectify any remaining issues we are working on adding a connection to Cogent who is On-Net within our datacenter. They are currently not part of  our bandwidth providers.

Abovenet has updated us they are trying to reroute the cut fiber using an alternate path because they are unable to gain access to the fiber for repair due to fire.

We do not have any ETA/ETR estimates at this time. As soon as we have more information we will send another update.

USA Premium network update

The network issue is a bend in one of our fibers to NYC, provided by Abovenet. Techs have identified where the problem is, have prepped for the work in the manhole they need to be in.

The fiber cut is being workedon by Abovenet. They are saying that the c rew is in place to replace the span of fiber that is damaged.

They are not able to give us an estimated time of repair yet.

Major network problem caused by fibre break

network maintenance – Chicago – 13/02/2010 – 6AM-8AM GMT

We will be upgrading some of our equipment to increase our network`s capacity. We expect no network downtime. Some of our upstream providers may go offline during the maintenance but the affected traffic will be automatically re-routed through our other uplinks

network maintenance – Chicago – 13/02/2010 – 6AM-8AM GMT