BellOnline Service Status

Apologies for any inconvenience caused by the downtime on EU1, this is being worked on and we expect the server to be back online as normal soon.

[outage] Web hosting server EU1

There seems to be packet loss to some locations on some of the USA Value network servers. This is being worked on.

[packet loss] USA Value network

The power supply was found to be faulty. This has been replaced and we expect no more problems with this server.

Thank you for your patience.

[update] USA4-VN power supply replaced

We are looking in to the problem with USA4-VN as it’s crashed for the second time today. This is very unusual and may mean that there’s some hardware issue that needs to be addressed.

Sorry for any inconvenience caused.

[update] USA4-VN crash again, engineer is checking the server

The server is being rebooted. It looks like it crashed again – which is the second time in the last month as I recall. If it happens again I’ll get an engineer to run tests on it.

[server crash] USA4-VN

Maintenance Type: Switch Maintenance

Expected effect on your service: No Connectivity

Expected duration: <2 Minutes

Reason for the reboot: To activate new firmware.

This will occur between: 02:00 and 06:00 on 12/03/2010

[maintenance] UK1-PN: Between 02:00 and 06:00 on 12/03/2010

Maintenance Type: Switch Maintenance

Expected effect on your service: No Connectivity

Expected duration: <2 Minutes

Reason for the reboot: To activate new firmware.

This will occur between: 02:00 and 06:00 on 09/03/2010

[maintenance] UK1-ADJ, between 02:00 and 06:00 on 09/03/2010

Over the last day or so, a few people have been unable to stop their AutoDJ stream. I’ve looked in to this and it seems like one user’s process was hogging the cpu (not a fault of their own). I’ve restarted the offending AutoDJ process and the server is now stable. If you still experience problems stopping or starting your AutoDJ stream then please open a support ticket.

AutoDJ issue should be resolved on UK1-ADJ

The server usa7-vn seems to have crashed and is now being rebooted. I expect it to be back online in the next 10 minutes. Sorry for any inconvenience caused.

usa7-vn crash

Due to apparent ioncube compatibility issues with PHP 5.3, PHP has been downgraded to 5.2 until ioncube bring out suitable loaders.

PHP changed to 5.2