BellOnline Service Status

The work has been completed and customers should see an improvement in the bandwidth in the next few minutes as everything stabilises.

Apologies for any inconvenience caused.

[update] USA Premium network

We are aware some clients are still having connectivity issues. To rectify any remaining issues we are working on adding a connection to Cogent who is On-Net within our datacenter. They are currently not part of  our bandwidth providers.

Abovenet has updated us they are trying to reroute the cut fiber using an alternate path because they are unable to gain access to the fiber for repair due to fire.

We do not have any ETA/ETR estimates at this time. As soon as we have more information we will send another update.

USA Premium network update

The network issue is a bend in one of our fibers to NYC, provided by Abovenet. Techs have identified where the problem is, have prepped for the work in the manhole they need to be in.

The fiber cut is being workedon by Abovenet. They are saying that the c rew is in place to replace the span of fiber that is damaged.

They are not able to give us an estimated time of repair yet.

Major network problem caused by fibre break

There seems to be an issue affecting some routes to the USA premium network, affecting the following servers:

usa1-pn, usa2-pn, usa1-adj, usa2-adj, usa3-adj and usa4-adj

I have a ticket open with the datacentre and will update this post as I get info.

UPDATE: This seems to have been resolved and seems to have been a temporary issue with a supplier outside of the network.

Some issues on USA premium network

Due to an issue that two customers are having with FTP on the AutoDJ servers, I’m updating the FTP server software on usa2-adj. This will mean that FTP is unavailable for a few minutes.

Sorry for any inconvenience caused.

USA2-ADJ FTP update [complete]

This only seems to be affecting usa1-pn and usa2-pn but I’ve listed this post under other servers that could be affected at all.

There seems to be packet loss on the network, I have an emergency ticket open with the datacentre and hope to get this resolved asap – in fact as I’m writing this things seem to be improving already.

UPDATE (19:35): I can confirm that as I was finishing the post, buffering completely stopped. I’ve also had word from the network admin confirming that they were working on blocking a flood which lasted for about 5-10 minutes.

USA Premium issue

We expect to have the issue resolved by tomorrow – the network admins found a problem between XO and TInet.

USA update

Just an update.

The issue is still ongoing, the buffering happens for a few minutes a few times a day still – if the datacentre don’t have this fixed within 48 hours then the contract will be cancelled in the next month and customer accounts will be moved to a new facility.

I do apologise to customers affected by this, I do feel your frustration

USA Premium network update

There have been some issues on the usa prem network lately, until today the engineers there suggested that it was a problem with the servers but I’ve managed to get evidence together that shows that it’s the network.

They are currently working to find the cause of this intermittent buffering that we’ve experienced over the last couple of weeks – it only seems to happen for a few minutes at a time, but I’ve told them how irritating this is for people that use the network for streaming.

I expect this to be resolved soon, and if not then customers will be relocated.

Sorry for any inconvenience caused.

USA Premium network

I’m not 100% certain but there may be an issue with the USA premium network, a customer has reported issues with AutoDJ and I’ve heard a little buffering on another stream. Thre’s no packet loss and there isn’t any lag but something is amiss.

I’ll contact the network people and keep you updated here.

UPDATE: I have a ticket open with the  datacentre, who will look in to this shortly. Please don’t open a support ticket, as it may not be answered right away if it is regarding this issue.

According to Radiotoolbox stream test, the streams are perfect http://www.radiotoolbox.com/images/sbin/stream_test_graph.png?id=13119 — this does suggest that only certain routes are affected.

UPDATE3 22:09: Appears to be fixed

The issue seems to have cleared up at the moment, I’ll post here with any info as I get it.

UPDATE4 22:19:

The issue was with one of the carriers, XO – it seems to have calmed down now and they are looking in to the problem. The problem was outside the control of us or the datacentre as it was on an international link outside the network.

Possible USA premium network issue