24
Oct
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Meta
Thank you for your patience, USA2-ADJ is now back up and running.
USA2-ADJ.MIXSTREAM.NET (64.20.43.2) UP at Oct 24 2011
09:21 AM (EU/Western) Was down for: 20min
24
Oct
We are working on getting the server back online and expect it to be up shortly. Thank you for your patience.
This is an automatic notification.
Our monitoring system has detected that USA2-ADJ is currently down.
Staff have already been notified of the outage and will look in to the issue shortly.
USA2-ADJ.MIXSTREAM.NET (64.20.43.2) DOWN at Oct 24 2011
09:01 AM (EU/Western) Err: ping: request timeout
Hurricane Irene is currently approaching the NYC metro area where some of our servers are located. Earlier this week the datacentre took precautions for the storm including testing UPSs and generators, topping off their diesel generator tanks and notifying their fuel vendors in case of extended power outages. staffing levels at the datacentre will be increased this weekend to ensure adequate coverage in case of emergencies.
Hopefully, service won’t be affected by this but please be assured that the datacentre staff are on high alert in case of any problems.
22
Jul
We are experiencing an issue with one of the networks used for usa premium. This is being worked on and we expect servers to come back up shortly.
Apologies for any inconvenience caused, please don’t open tickets regarding this issue as we are aware of it.
UPDATE: The service is back online after a 15 minute outage. If your server hasn’t yet come back online, please start it from the control panel.
07
May
The outage latest about 2 minutes, all systems are now back online. Sorry for any inconvenience caused.
There is a problem with some of the USA premium network, this is being worked on and we expect it to be resolved shortly.
15
Feb
The work has been completed and customers should see an improvement in the bandwidth in the next few minutes as everything stabilises.
Apologies for any inconvenience caused.
14
Feb
We are aware some clients are still having connectivity issues. To rectify any remaining issues we are working on adding a connection to Cogent who is On-Net within our datacenter. They are currently not part of our bandwidth providers.
Abovenet has updated us they are trying to reroute the cut fiber using an alternate path because they are unable to gain access to the fiber for repair due to fire.
We do not have any ETA/ETR estimates at this time. As soon as we have more information we will send another update.
The network issue is a bend in one of our fibers to NYC, provided by Abovenet. Techs have identified where the problem is, have prepped for the work in the manhole they need to be in.
The fiber cut is being workedon by Abovenet. They are saying that the c rew is in place to replace the span of fiber that is damaged.
They are not able to give us an estimated time of repair yet.