The problem has been due to a hard drive issue and it is currently being copied to a new drive to minimise data loss. I’ll post an update once this is complete.
We are still working on the usa4-adj problem and are fully aware of the issue. We hope to have it back online soon
Again, please don’t open support tickets regarding this problem – we are aware of it. Opening more tickets will not get your service back online any quicker!
Due to the server becoming unresponsive, it has been rebooted and should be back online within a few minutes. You may need to restart your AutoDJ if it doesn’t come back up automatically, but for 99% of people it will be automatic.
We are aware some clients are still having connectivity issues. To rectify any remaining issues we are working on adding a connection to Cogent who is On-Net within our datacenter. They are currently not part of our bandwidth providers.
Abovenet has updated us they are trying to reroute the cut fiber using an alternate path because they are unable to gain access to the fiber for repair due to fire.
We do not have any ETA/ETR estimates at this time. As soon as we have more information we will send another update.
