14
Feb
BellOnline Service Status
USA Premium network update
We are aware some clients are still having connectivity issues. To rectify any remaining issues we are working on adding a connection to Cogent who is On-Net within our datacenter. They are currently not part of our bandwidth providers.
Abovenet has updated us they are trying to reroute the cut fiber using an alternate path because they are unable to gain access to the fiber for repair due to fire.
We do not have any ETA/ETR estimates at this time. As soon as we have more information we will send another update.
27
Jan
USA3-PN downtime
Last night, usa3-pn went down. It was put back up within 30 minutes, however when the server was originally set up, http wasn’t added to autostart when the server boots – this is normally done when a server is set up as it is required for shoutcast streams to start.
As a result, the small number of customers on the server would have experiences a long outage, and we will be offering a partial refund under the service level agreement to all affected customers.
We apologise for any inconvenience caused by the downtime and have fixed the error that caused it to last for longer than necessary.
05
Nov
New server added to the premium network
A new server has been added to the premium network, located in Texas USA. This is a new location for us and all new customers will be put on to the server by default.