27
Aug
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Meta
Hurricane Irene is currently approaching the NYC metro area where some of our servers are located. Earlier this week the datacentre took precautions for the storm including testing UPSs and generators, topping off their diesel generator tanks and notifying their fuel vendors in case of extended power outages. staffing levels at the datacentre will be increased this weekend to ensure adequate coverage in case of emergencies.
Hopefully, service won’t be affected by this but please be assured that the datacentre staff are on high alert in case of any problems.
22
Jul
We are experiencing an issue with one of the networks used for usa premium. This is being worked on and we expect servers to come back up shortly.
Apologies for any inconvenience caused, please don’t open tickets regarding this issue as we are aware of it.
UPDATE: The service is back online after a 15 minute outage. If your server hasn’t yet come back online, please start it from the control panel.
13
Feb
The server seems to be responding slowly so a reboot request has been made. Customers on this server may notice a short outage of 10 minutes or so.
26
Jun
The work described in the last post is now complete, 6 transcoders have been moved to a new server (usa1-trans) and this has freed up resources on the original server. There should be no more issues with the control panel.
We are looking in to the problem and will have the server back online shortly.
13
Aug
We are currently experiencing problems on this network, this is being looked into.
UPDATE: All servers are back online now, downtime latest about 20 minutes. If your stream is still offline then please try restarting it and open a support ticket if that doesn’t work.
UPDATE2: Here’s a message from the provider that was affected.
“There was about 15 minutes of network downtime for servers in our Teb2 location. We currently have two datacenters located in the same building (Teb1 and Teb2). In our network today a provider dropped and caused a BGP flag. Our Teb1 datacenter had no issues re-building routes from this. However the routers in Teb2 did not handle this as quickly as Teb1. We will be adding in another router in Teb2 to ensure something like this can not happen again.”
It seems like the USA premium network has been experiencing packet loss. This seems to have cleared up now but we will keep an eye on it.