BellOnline Service Status

There seems to be packet loss to some locations on some of the USA Value network servers. This is being worked on.

[packet loss] USA Value network

network maintenance – Chicago – 13/02/2010 – 6AM-8AM GMT

We will be upgrading some of our equipment to increase our network`s capacity. We expect no network downtime. Some of our upstream providers may go offline during the maintenance but the affected traffic will be automatically re-routed through our other uplinks

network maintenance – Chicago – 13/02/2010 – 6AM-8AM GMT

There currently seems to be some packet loss on one if the USA value networks. This will affect some customers on usa1-5 vn.

It may be another DDOS attack. Updates to come.

USA Value network packet loss

I will be performing an update on the systems used for stopping/starting streams today. All shoutcast streams will need restarting, but this will only cause a few seconds of downtime and then the servers will come back up automatically.

This is intended to resolve any issues with servers randomly stopping as reported by a small number of customers.

The restarts will be performed over the next few hours.

UPDATE: This is now complete on all servers apart from USA3-VN which needs some more work before the change can be made. Updates will be posted here on any maintenance. This will be within the next week.

Value network update

It looks like usa(1-5)-vn has just gone down, this is being worked on.

UPDATE 13:26: Servers are back online after a few minutes of downtime, I can see a small amount of packet loss but this should go away once the network has caught up with the demand.

USA Value network issue

We are unable to access most servers on the value network from the office. Customers may be experiencing issues streaming on the usa value network (usa1-usa5).

Due to the network being down, we are currently unable to open a ticket with the datacentre, however I can assure you that they are very aware of the problem and will be working hard to fix it.

Update:

All back up now, this lasted about 2 hours.

Message from datacentre:

Our Chicago facility has experienced network issues this evening due to core network hardware failure.

The issue has been resolved and the network should be back to normal now.

The root cause of the problem was a failed 4×10GE blade on one of our core routers. When the traffic failed over to the other core router it has crashed the router thus causing complete network outage.

We have attempted to recover the core setup under existing configuration but once it became apparent that the blade was defective we had to move some uplinks and take the blade offline.

Most of USA value network issues

This is being looked into.

Update: Server is back up after a reboot (was down for about 10 mins). As it happened last week as well, this will be investigated fully.

usa2-vn down

It seems like usa2-vn (value network) is currently experiencing downtime. The server is being rebooted shortly and we expect service to resume.

The vast majority of custmers are not affected by this.

Update: The server is back online and running. This is the first time the server has had a problem for a long time but it will be monitored closely.

usa2-vn down

Customers on usa2-vn may notice some issues with slowness. The server is being rebooted shortly.

EDIT: The other issue has gone away.

USA2-VN issues