Bell Online Ltd Status Site » USA3-VN

[packet loss]

Gavin — Mon, 12 Jul 2010 15:24:53 +0000

There is currently an issue affecting most USA value network servers. This is being worked on and will be back to normal soon.

[maintenance] usa3-vn maintenance (server reinstallation)

Gavin — Sun, 11 Apr 2010 20:07:37 +0000

Maintenance Type: Server reinstallation

Expected effect on your service: No Connectivity

Expected duration: 60 Minutes approx

Reason for the reboot: To remove cPanel which is not required and uses server resources. Also, to bring the server up to date to make it compatible with our new control panel (coming soon).

This will occur: 11/04/2010 – 12/04/2010

[packet loss] USA Value network

Gavin — Wed, 10 Mar 2010 14:50:25 +0000

There seems to be packet loss to some locations on some of the USA Value network servers. This is being worked on.

network maintenance – Chicago – 13/02/2010 – 6AM-8AM GMT

Gavin — Fri, 12 Feb 2010 16:49:02 +0000

network maintenance – Chicago – 13/02/2010 – 6AM-8AM GMT

We will be upgrading some of our equipment to increase our network`s capacity. We expect no network downtime. Some of our upstream providers may go offline during the maintenance but the affected traffic will be automatically re-routed through our other uplinks

USA Value network packet loss

Gavin — Tue, 26 Jan 2010 17:32:13 +0000

There currently seems to be some packet loss on one if the USA value networks. This will affect some customers on usa1-5 vn.

It may be another DDOS attack. Updates to come.

Value control panel fully functional

Gavin — Fri, 18 Dec 2009 15:30:13 +0000

Anyone trying to log in at http://mixstream.net/?page=Login to get onto the value network may have seen a blank screen after logging in. This was caused by apache crashing on one of the servers (usa3-vn).

This has now been resolved. After investigation, I have found that no streams were affected by this in any way.

Value network update

Gavin — Tue, 01 Dec 2009 17:07:13 +0000

I will be performing an update on the systems used for stopping/starting streams today. All shoutcast streams will need restarting, but this will only cause a few seconds of downtime and then the servers will come back up automatically.

This is intended to resolve any issues with servers randomly stopping as reported by a small number of customers.

The restarts will be performed over the next few hours.

UPDATE: This is now complete on all servers apart from USA3-VN which needs some more work before the change can be made. Updates will be posted here on any maintenance. This will be within the next week.

USA Value network issue

Gavin — Mon, 12 Oct 2009 12:15:17 +0000

It looks like usa(1-5)-vn has just gone down, this is being worked on.

UPDATE 13:26: Servers are back online after a few minutes of downtime, I can see a small amount of packet loss but this should go away once the network has caught up with the demand.

Most of USA value network issues

Gavin — Thu, 23 Jul 2009 22:24:48 +0000

We are unable to access most servers on the value network from the office. Customers may be experiencing issues streaming on the usa value network (usa1-usa5).

Due to the network being down, we are currently unable to open a ticket with the datacentre, however I can assure you that they are very aware of the problem and will be working hard to fix it.

Update:

All back up now, this lasted about 2 hours.

Message from datacentre:

Our Chicago facility has experienced network issues this evening due to core network hardware failure.

The issue has been resolved and the network should be back to normal now.

The root cause of the problem was a failed 4x10GE blade on one of our core routers. When the traffic failed over to the other core router it has crashed the router thus causing complete network outage.

We have attempted to recover the core setup under existing configuration but once it became apparent that the blade was defective we had to move some uplinks and take the blade offline.