Maintenance Type: Infrastructure
Expected effect on your service: Power Loss
Expected downtime duration: 4-8 hours
This will occur between 00:00 and 08:00 on 02/10/2010 (UK Time)

There will be a scheduled power outage in order to carry out essential maintenance on the power systems. Apologies for any inconvenience this may cause.

This will affect a small number of customers on Shoutcast, AutoDJ, Dedi and Web Hosting plans. 90% of customers won’t be affected by this.

One of the UK networks is out at the minute affecting uk1-adj, uk1-pn and some dedi’s. It isn’t expected to last long.

We have just received this message from one of our suppliers. This only affects customers on uk1-pn, uk1-adj and a small number of dedicated server customers.

We need to perform some emergency network as soon as possible. This has been scheduled for tonight, which we appreciate is very short notice. We need to reboot a router to install new software, and this reboot will take up to 45 minutes. We will do everything we can to speed up the process as much as we can and reduce the maintenance time.

Date: 24/09/2009
Window: 23:00 for 2 hours
Duration: < 45 minutes.

The maintenance is to perform an emergency upgrade of Cisco software. We are using a Cisco VSS-1440 as part of our network core, and we have been experiencing some reduced performance with it today. There is no cause within our network configuration and set up of this, and it started to have a detrimental effect on some clients today. We escalated this to the Cisco TAC team, who have diagnosed a fault with the software on the router in the form of a memory leak. Cisco has supplied us with a new version of the software for the router which will fix the memory leak and slow performance.

The nature of this problem is that it will escalate as time goes on, which is why we want to apply the fix as soon as core business hours finish today. Please accept our apologies for the short notice, we hope our clients appreciate this problem was out of our control caused by Cisco software, and we are working as best we can to resolve it quickly.

We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window.

UPDATE 01:56: It looks like the network is coming back up now, it took longer than expected so I’ll post any updates in the morning.

We will be performing maintenance which will affect your service. This will last about 30 seconds, and during this time, your server will unreachable via the network.

Date: 23/09/2009
Window: 23:00 for 2 hours
Duration: < 2 minutes.

In order to minimise the time needed to move the servers to our new facility, the VLAN this subnet is configured on has been spanned across the two locations. The maintenance is to move your subnet onto the router on our new facility.

The subnet affected is: 87.117.208.0/24

Servers affected: uk1-pn.mixstream.net

We will be performing some scheduled data centre maintenance, which creates an “at risk” period for your service. This maintenance is not service affecting and there should be no noticeable impact. However, during the maintenance period your service is at an increased risk.

Date: 27/07/09
Time: 08:00 for 7 hours

The maintenance is related to the UPS system in Spectrum House, and during the maintenance period the UPS will be taken into bypass mode so a new UPS can be added to the cluster. During the maintenance period the critical load will be transferred seamlessly from the UPS to the raw mains, and then when the maintenance is complete it will be transferred back seamlessly.

We have confirmed with Southern Electric that they have no maintenance scheduled during this period.

This apples only to those on uk1-pn and some dedi customers.

If you have any questions about this, please do not hesitate to get in touch.

We will be performing maintenance which will affect your service. This will last about 20 minutes, and during this time, your service will go offline.

Date: 21 July 2009
Window: 02:00 for 1 Hour
Duration: < 20 minutes

This maintenance is to upgrade the IOS firmware on our RSH.North core router, from our new Maidenhead facility. Currently the network is configured with dual uplinks from our core router to the edge switches in each rack. This upgrade will enable clustering capabilities on the core router and once the core router will be configured as a cluster, it will increase the availability of the service in case of a core router failure.

This affects anyone on the Shoutcast server UK1-PN and some dedicated server customers. Please open a support ticket if you are unsure.

We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window.

We have the following servers on offer, if you are planning on getting a dedi any time soon then this is an offer that doens’t come around very often – Unmetered 100Mbps USA bandwidth for only £79…

SERVER 1

AMD Sempron 2400
2GB RAM
2x80GB HDD
100Mbps unmetered – £79/month*

1Gbps – 50Mbps average – £149/month
1Gbps – 100Mbps average – £199/month
1Gbps – 200Mbps average – £299/month

ORDER / ENQUIRE

SERVER 2

Dual core P4 D 925
2GB RAM
2x80GB HDD
100Mbps unmetered – £109/month*

1Gbps – 50Mbps average – £199/month
1Gbps – 100Mbps average – £249/month
1Gbps – 200Mbps average – £349/month

ORDER / ENQUIRE

* Fair usage of around 50Mbps average. No overage fees. Chicago datacentre. More offers to come.